Robocall volume has reached a frenzied pace, even as the Federal Communications Commission explores how to regulate the activity after the courts rejected its last set of consumer protections. The U.S. Chamber of Commerce and other business interests, however, warn that overly burdensome new rules dictating how they can reach out to consumers could have unintended consequences. For one, they argue, businesses will be impeded from delivering useful information to customers with whom they have existing relationships; moreover, it could lay the foundation for more litigation. For example, observers say more consumers could sue if they are reached in error when a business is trying to collect a debt; but lenders have “no interest in and get no benefit from calling the wrong person,” counters Winfield Crigler with the Student Loan Servicing Alliance.

Washington Post (07/12/18) Tony Romm


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