As many as 17% of consumers experienced fraudulent bank account activity in 2017, up moderately from 15% the previous year.

Of those affected, 15% experienced five or more fraudulent incidents in the 12-month period, and 9% reported switching banks in response. Still, a clear majority of consumers, 92%, were satisfied with how their financial institution handled fraudulent activity, and 25% said surveillance video was used to help resolve the incident.


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